Exchange Policy for FEMAZE

Overview:

At Femaze, we strive to provide our customers with the best possible shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free exchange policy to ensure your satisfaction.

Eligibility:

To be eligible for an exchange, please ensure that:

1. The item is in its original condition, unused, and in its original packaging.
2. The exchange request is made within 3 days from the date of purchase.
3. The item is not a non-exchangeable or non-returnable product (e.g., perishable goods, personalized items, etc.).

Exchange Process:

To initiate an exchange, please follow these steps:

1. Contact Us:

   • Reach out to our customer service team at care@femaze.ae .
   • Provide your order number, the reason for exchange, and details of the item you wish to exchange.

2. Confirmation:

   • Our customer service team will review your exchange request and provide you with instructions on how to proceed.

3. Return the Item:

   • Pack the item securely, including all original packaging.
   • Ship the item to the address provided by our customer service team.
   • You are responsible for the shipping costs associated with the return.

4. Inspection and Approval:

   • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
   • If approved, we will process the exchange.

Terms and Conditions:

1. We reserve the right to refuse an exchange if the item does not meet the eligibility criteria.

2. Exchange requests must be made within 3 days of the purchase date.

3. The customer is responsible for the cost of shipping the item back to us.

4. If the exchanged item has a higher value, the customer is responsible for paying the price difference.

5. In the case of a defective or damaged item, please contact us immediately for assistance.

Contact Us:

If you have any questions or concerns about our exchange policy, please contact our customer service team at care@femaze.ae .

Remember to adapt this policy to align with your specific business practices and ensure that it complies with any legal requirements in the UAE. It's always a good idea to seek legal advice to ensure your policies are in accordance with local regulations.